Privacy Policy

How Quintx Limited collects, uses, and protects your personal data.

1. Introduction

Quintx Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website quintx.co.uk or use our services.

We are registered in England and Wales. Our registered address is 46 Brougham Street, Burnley, England, BB12 0AT.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Quintx Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

  • Email: [email protected]
  • Phone: +44 20 8638 6640
  • Address: 46 Brougham Street, Burnley, England, BB12 0AT

3. What Personal Data We Collect

We may collect and process the following personal data:

  • Full name — collected via contact form, email, or phone enquiry
  • Email address — collected via contact form or email correspondence
  • Phone number — collected via contact form or phone enquiry
  • Postal address — collected during service delivery (e.g., planning applications)
  • Project details — collected during consultation and service delivery
  • IP address and browser data — collected automatically via website cookies and analytics
  • Immigration and visa details — provided by clients using our consultancy services

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and contact form submissions
  • To provide our architecture, engineering, immigration consultancy, and IT services
  • To prepare and submit planning applications, structural calculations, and regulatory documents on your behalf
  • To prepare and submit visa and immigration applications on your behalf
  • To communicate with you about your project or service
  • To improve our website and user experience
  • To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

  • Consent — When you submit a contact form or voluntarily provide your details
  • Contractual necessity — When we need your data to deliver services you have engaged us for
  • Legitimate interest — To improve our website, respond to enquiries, and market our services
  • Legal obligation — When required to comply with UK law or regulatory requirements

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

  • Essential cookies — Required for the website to function properly (e.g., session management)
  • Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics)
  • Functional cookies — Remember your preferences for a better experience

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

  • Service partners — Such as structural engineers, planning consultants, or legal advisors, only when required to deliver your project
  • Government and regulatory bodies — Such as local councils (for planning applications) or the Home Office (for visa applications), only when necessary for your service
  • IT service providers — Such as our web hosting provider, who process data on our behalf under strict data protection agreements
  • Legal authorities — When required by law or to protect our legal rights

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Contact form enquiries — 12 months from date of enquiry
  • Client project data (architecture/engineering) — 6 years after project completion
  • Immigration and visa case files — 6 years after case completion
  • Website analytics data — 26 months (Google Analytics default)

After these periods, your data will be securely deleted or anonymised.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption on our website
  • Secure password-protected access to systems
  • Regular security updates and monitoring
  • Access controls limiting data to authorised personnel only

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — Request a copy of the personal data we hold about you
  • Right to rectification — Request correction of inaccurate or incomplete data
  • Right to erasure — Request deletion of your personal data ("right to be forgotten")
  • Right to restrict processing — Request that we limit how we use your data
  • Right to data portability — Request your data in a structured, commonly used format
  • Right to object — Object to our processing of your data for certain purposes
  • Right to withdraw consent — Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 2 above. We will respond to your request within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • Quintx Limited
  • Address: 46 Brougham Street, Burnley, England, BB12 0AT
  • Phone: +44 20 8638 6640
  • Email: [email protected]

Last updated: February 2026